What do I connect with?
On Windows, the built-in Remote Desktop Connection. On Mac, iPhone, iPad and Android, Microsoft's free Windows App. We send a guide with your login.
What language is Windows set to?
The desktop is set up in Chinese by default. Tell us if you'd prefer English and we'll check what we can do for your plan.
How responsive is it?
It depends on where you are and your connection. Tell us your city and provider before you pay and we'll give you a straight answer.
Shared or Dedicated?
Occasional logins and running an app now and then: Shared is enough. Long-running jobs, your own outbound IP, or all-day use: go Dedicated.
Can I install my own software?
Common office and industry software, yes. If something needs admin rights, mention it first and we'll confirm.
Can other users see my files?
No. Each account has its own desktop and folders. We still recommend keeping your own backup of anything important.
What if the machine has a problem?
If a machine has a problem, we repair or replace it, and your connection address stays the same. Just message us.
How do I pay?
Monthly, with discounts for quarterly or yearly. Ask us about payment options.
What's not allowed?
Anything illegal, plus attacking or scanning other systems and bulk messaging. Accounts that break the rules are suspended.